Call Centre: Health and Safety

Question: The Government has announced a call centre’s study. The news release says:
“The Health and Safety Executive (HSE) has announced today it is to research working practices in call centre. The study will be carried out by the Health and Safety Laboratory (HSL), which is an agency of HSE. The research will look at a broad range of call centres which differ in their location, sector type, size and maturity. The researchers will measure potential physical and psychological health risks associated with the working practices employed and will explore the measures to be taken which may reduce risks.”


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