A couple of people have written to me to say that when they tried to retrieve the Pocket Ergonomist, they received a message telling them that they were not allowed to retrieve files from RSI-UK. If you receive this message, it usually means that your email address has changed since you subscribed to RSI-UK. To fix the problem, send email to firstname.lastname@example.org with the commands. Leave rsi-uk youroldemailaddress. Join rsi-uk. You should then be subscribed under your correct address, and should then be able to retrieve the file. If after doing the above, you still have problems, please let me know.